pik365 Privacy Policy

pik365 is Pakistan's premier online gaming destination, operating at pik365.app. We offer a comprehensive range of gaming products including sports betting (with a particular focus on PSL cricket and international fixtures), live casino tables, slots, Joker Poker, and Tongits Go — all accessible to eligible players across Karachi, Lahore, Islamabad, Faisalabad, and beyond.

For the purposes of this Privacy Policy, references to "pik365", "we", "us", or "our" refer to the operating entity behind the pik365.app platform. References to "you" or "your" refer to any individual who visits, registers on, or uses the pik365 platform in any capacity.

This Privacy Policy governs all personal data collected through the pik365 website, any associated mobile applications, and all customer communication channels including live chat and email. It should be read alongside our Terms & Conditions, which together form the complete legal framework governing your relationship with pik365.

pik365 collects personal data that is necessary for the operation of a secure, regulated, and fair online gaming platform. The categories of personal data we collect are described in the table below:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic or biometric data (beyond identity verification photographs), or data concerning health — except where a player voluntarily discloses health-related information in the context of a responsible gaming concern or self-exclusion request.

pik365 collects personal data through the following primary channels:

• Direct Registration: When you create a pik365 account, you provide identity and contact data directly through the registration form.
• Identity Verification (KYC): When you submit documents as part of our Know Your Customer process — typically prior to your first withdrawal — we collect and process copies of government-issued identity documents.
• Deposits & Withdrawals: Financial data is collected each time you make a transaction on the platform via payment methods including JazzCash, EasyPaisa, Raast, 1LINK, HBL, UBL, Meezan Bank, and GrabPay.
• Gameplay Activity: Gaming and betting data is automatically generated and recorded as you interact with sports betting markets, casino games, poker tables, and slots on pik365.
• Cookies & Tracking Technologies: Technical data is passively collected via cookies, web beacons, and similar technologies each time you visit the pik365 website. See Section 9 for full details.
• Customer Support Interactions: When you contact us via live chat or email, the content of those communications is recorded and stored as part of your account history.
• Third-Party Sources: In limited circumstances, pik365 may receive identity verification data from licensed third-party KYC service providers or fraud prevention agencies to supplement the information you have provided directly.

pik365 uses your personal data for the following specific purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected, and we do not sell your personal data to third parties for commercial marketing purposes.

• Account Management: To create, maintain, and administer your pik365 player account, including processing deposits, withdrawals, and bonus claims.
• Identity & Age Verification: To verify that you are who you say you are, that you are 21 years of age or older, and that you are legally eligible to use the platform under your local laws.
• Regulatory Compliance: To fulfil our obligations under applicable anti-money laundering (AML) regulations, responsible gaming requirements, and any directives received from relevant financial or regulatory authorities.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, multi-accounting, bonus abuse, and other security threats to the platform and its users.
• Customer Support: To respond to your enquiries, resolve complaints, and provide assistance in both English and Urdu through our 24/7 live chat and email support channels.
• Service Improvement: To analyse usage patterns, troubleshoot technical issues, develop new features, and continuously improve the pik365 gaming experience for players across Pakistan.
• Personalisation: To tailor your pik365 experience, including surfacing relevant game recommendations, cricket betting markets, and promotional offers that match your stated preferences.
• Marketing Communications: Where you have opted in, to send you promotional emails, SMS notifications, and in-platform messages about bonuses, PSL promotions, new game launches, and other relevant pik365 news. You may withdraw consent at any time.
• Responsible Gaming: To monitor your gaming activity for indicators of problem gambling behaviour and to administer any responsible gaming tools you have activated, including deposit limits, loss limits, or self-exclusion periods.

pik365 processes your personal data on one or more of the following legal bases, depending on the specific purpose of processing:

• Contractual Necessity: Processing your identity, contact, financial, and gaming data is necessary to perform the contract between you and pik365 (i.e., to operate your account and provide the gaming services you have registered for).
• Legal Obligation: Processing your identity documents for KYC purposes, retaining transaction records, and reporting suspicious financial activity are obligations imposed on pik365 by applicable regulatory and AML frameworks.
• Legitimate Interests: Processing technical and usage data for fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring is carried out in the legitimate interests of pik365 and the broader player community — provided those interests are not overridden by your fundamental rights.
• Consent: Processing your data for direct marketing communications is carried out only where you have given your explicit, informed consent. You have the right to withdraw this consent at any time without affecting the lawfulness of prior processing.

pik365 does not sell, rent, or trade your personal data to third parties. We share your data only where necessary and only with the following categories of recipients, all of whom are bound by appropriate data protection agreements:

• Payment Processors: JazzCash, EasyPaisa, Raast, 1LINK, HBL, UBL, Meezan Bank, and GrabPay receive the transaction-level financial data required to process your deposits and withdrawals. These providers operate under their own privacy policies and applicable financial regulations.
• KYC & Identity Verification Providers: Licensed third-party providers may receive copies of your identity documents and verification data in order to perform automated or manual identity checks on pik365's behalf.
• Game Software Providers: Third-party casino and sports betting software providers may receive anonymised or pseudonymised session data necessary to operate their games on the pik365 platform.
• Fraud Prevention Agencies: In cases of suspected fraud, money laundering, or other financial crime, pik365 may share relevant data with specialist fraud prevention agencies or cross-industry shared intelligence databases.
• Regulatory & Law Enforcement Authorities: pik365 may disclose your personal data to competent authorities — including financial intelligence units — where required to do so by law, court order, or binding regulatory instruction. We will notify you of such disclosures where legally permitted to do so.
• Professional Advisors: Our legal counsel, auditors, and compliance advisors may access your data on a strictly need-to-know basis in the context of specific legal or regulatory matters.

All third parties with whom pik365 shares personal data are required to implement appropriate technical and organisational security measures and to process your data only for the specific purposes we have authorised.

pik365 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following standard retention periods apply:

At the end of the applicable retention period, pik365 will securely delete or anonymise your personal data in accordance with our internal data destruction procedures. Where anonymisation is used in place of deletion, the resulting data can no longer be attributed to you as an individual and is no longer subject to this Privacy Policy.

pik365 takes data security seriously and maintains a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the pik365 platform is encrypted using industry-standard Transport Layer Security. The padlock icon in your browser confirms an active encrypted connection.
• Encrypted Data Storage: Sensitive personal data, including identity documents and financial credentials, is stored in encrypted form on secure servers. Encryption keys are managed under strict access control protocols.
• Access Controls: Access to personal data within pik365 is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of data access required to perform their specific job functions.
• Intrusion Detection & Monitoring: pik365 operates continuous monitoring systems to detect and respond to unusual access patterns, potential intrusions, and data exfiltration attempts.
• Regular Security Audits: Our platform undergoes periodic security assessments, including vulnerability scanning and penetration testing, conducted by qualified third-party security specialists.
• Staff Training: All pik365 staff with access to personal data receive mandatory data protection and security awareness training as part of their onboarding and on a regular refresher basis.

pik365 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, analyse usage patterns, and — where you have consented — deliver relevant promotional content. The following categories of cookies may be active on the pik365 website:

• Strictly Necessary Cookies: These cookies are essential for the pik365 platform to function. They manage your authenticated login session, maintain your account state across pages, and enable core security features. These cookies cannot be disabled without impairing your ability to use the platform.
• Performance & Analytics Cookies: These cookies collect anonymised or pseudonymised data about how visitors interact with the pik365 website — including which pages are visited most frequently, how long sessions last, and where users encounter errors. This data helps us improve platform performance and user experience.
• Functional Cookies: These cookies remember your preferences — such as your preferred language (English or Urdu), display settings, and recently viewed games — so that the platform feels familiar on return visits.
• Marketing & Targeting Cookies: Where you have given your explicit consent, these cookies are used to deliver promotional content and bonus offers that are relevant to your gaming interests on pik365. You may withdraw this consent at any time through your account cookie settings.

You can manage your cookie preferences at any time through the cookie settings panel on the pik365 website, or through your browser's built-in cookie management tools. Please note that disabling strictly necessary cookies will affect the functionality of the platform.

As a pik365 player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us through the channels listed in Section 13. We will respond to all valid requests within a reasonable period and in any event within 30 days, unless the complexity of the request justifies an extension — in which case we will notify you accordingly.

• Right of Access: You have the right to request a copy of all personal data pik365 holds about you, along with information about how it is used and with whom it is shared.
• Right to Rectification: If any personal data pik365 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to Erasure ("Right to be Forgotten"): You may request that pik365 delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and there is no other lawful basis for continued processing. This right is subject to our legal retention obligations described in Section 7.
• Right to Restriction: You may request that pik365 restrict the processing of your personal data in certain circumstances — for example, while a complaint or rectification request is being resolved.
• Right to Data Portability: Where processing is based on your consent or contract performance, you have the right to receive your personal data in a structured, commonly used, machine-readable format and, where technically feasible, to have it transmitted directly to another data controller.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, and to object unconditionally to processing for direct marketing purposes.
• Right to Withdraw Consent: Where pik365 relies on your consent as the legal basis for processing (e.g., for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

pik365 enforces a strict 21+ age restriction across all gaming products, promotions, and account features. The platform is not directed at, and does not knowingly collect personal data from, individuals under the age of 21. Age verification is a mandatory step in our KYC process, and accounts belonging to players who are found to be under 21 will be closed immediately, with any remaining balance returned subject to fraud and AML checks.

If you are a parent or guardian and believe that a person under the age of 21 in your household has accessed or registered on pik365, please contact our support team immediately. We will investigate and act on credible reports of underage access as a matter of priority.

pik365 reviews this Privacy Policy on a regular basis and reserves the right to update or amend it at any time to reflect changes in our data practices, applicable legal requirements, or the services we provide. When material changes are made, the Effective Date at the top of this page will be updated accordingly.

Where changes are considered significant — for example, a new category of data being collected or a new purpose for processing being introduced — pik365 will provide registered users with advance notice via email or an in-platform notification prior to the changes taking effect. Your continued use of pik365 following any update to this Privacy Policy constitutes acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically so that you remain informed about how pik365 protects your personal data. The most current version of this policy will always be accessible at pik365.app/privacy-policy.

If you wish to exercise any of your data rights, raise a concern about how pik365 handles your personal data, or simply ask a question about this Privacy Policy, you may reach us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly from the pik365 website. Our average response time is 3–5 minutes. Support is available in both English and Urdu.
• Email: [email protected] (plain text — this is not a clickable link). For data protection enquiries, please include the subject line "Privacy Request" along with your registered account details to help us locate your records promptly.

pik365 will acknowledge all data protection requests within 48 hours of receipt and provide a substantive response within 30 days. For complex requests, we may request an extension of up to a further 30 days, in which case we will notify you in writing before the initial deadline expires.